Inside Dexis, select the patient that Dentrix pulls
Click “Modify Patient Data”
In the “ID” field, enter the ID of the patient you want Dentrix to pull
Make sure the patient’s first and last name are identical in Dexis as they are in Dentrix, (This part is important that you verify, and the person calling in with issue. Is clear on the merging the orphaned patient, is 100% sure the two file need to be merged are correct, (because the process is irreversible)).
Dexis will merge the two patient charts and will show up in Dentrix correctly
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