Please Select the Customer Service Plan You Wish to Purchase
Important Support Plan Notes
- Support Plans renew automatically after the end of the term, unless cancelled in writing 30 days prior to renewal date.
- If you have previously subscribed to a Dentrix Customer Service Plan, but have not kept the plan active, you are subject to a $250 (subject to change) reinstatement fee. If you are not using the current version of Dentrix, this software will be shipped to you as soon as this reinstatement fee and maintenance fees are received in full. Shipping charges apply and will be added to your order. Please contact HSPS at 1-800-Dentrix for additional pricing information and any conversion fees that may apply.
- If you are currently using a Dentrix version released prior to the currently supported version, you will be charged a $500 (subject to change) update fee to assist in updating to the current version of Dentrix. You should make arrangements with Dentrix by calling 1-800-Dentrix to ensure all subsequent upgrades are received.
- eServices require additional registration and payment option on-file for transactional and subscription fees.
- Cancellation of the support plan will not result in the cancellation of all eServices products. With the exception of Mobile and Standard eCentral, all other eServices products will revert to the standard pricing model.
Dentrix Customer Service Plans. We have the right plan for your practice!
Henry Schein Practice Solutions Inc. (HSPS) strongly believes that its products are used to their greatest potential only when: (a) the doctor’s software system is kept up-to-date with the latest enhanced version of the Dentrix core software or add-on modules; and (b) the doctor’s office has the continuing ability to seek assistance from Dentrix Technical Support Representatives for any Dentrix software-related questions that may arise. The computer industry will continue to change and evolve and HSPS will continue to develop quality software based on the dental professional’s requirements and needs.
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Essentials |
Momentum |
Optimum |
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$139/month |
$199/month |
$359/month |
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| Unlimited technical assistance |
• |
• |
• |
| Dentrix upgrades |
• |
• |
• |
| Dentrix Mobile |
• |
• |
• |
| Integrated credit card processing |
• |
• |
• |
| Standard website and hosting |
• |
• |
• |
| Online data backup (5GB) |
• |
• |
• |
| On-demand training |
• |
• |
• |
| Online knowledgebase |
• |
• |
• |
| Live webinars |
• |
• |
• |
| Dentrix Magazine |
• |
• |
• |
| Unlimited digital claim attachments |
• |
• |
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| Online claim tracking |
• |
• |
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| Electronic insurance eligibility verification |
• |
• |
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| Change of address notification |
• |
• |
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| Automated email appointment and recall reminders |
• |
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| Automated text message appointment reminders |
• |
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| Automated appointment and recall postcard reminders |
• |
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| Automated confirmation posting from all reminders |
• |
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| Integrated website with hosting |
• |
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| Online patient account access |
• |
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| Online bill payment and posting |
• |
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| Integrated online patient forms |
• |
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| In-office patient kiosk software |
• |
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| Remote appointment management |
• |
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| Transaction Discounts |
10% |
20% |
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| eClaims |
$.45/claim |
$.40/claim |
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| eCentral postcards |
$.16/card |
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| QuickBill statements |
$.24/statement |
$.22/statement |