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Eaglesoft 18.0 Upgrade FAQ

New Features:

Takes wireless credit card, chip reader works with xcharge, can search by cell phone and employer group

Eaglesoft will now integrate with Sideaxis

Windows 10 is fully supported by Eaglesoft 18

Must change your passwords, password requirement policy is 8 characters.

Eaglesoft 18 :

Update is thru PAU (Patterson Auto Update client) – Located at Patterson Companies\Patterson Auto Update

To see the update your must contact Patterson Digital and they will give you a new license number and send the update thru that and it will now download thru the PAU utility.

3rd Party Integration:

https://pattersonsupport.custhelp.com/app/answers/detail/a_id/18100/~/3rd-party-integrations

New Features

https://pattersonsupport.custhelp.com/euf/assets/Eaglesoft/21818/ES18_USA_NFG_RC3_01.07.2015.pdf?

Patterson Partners

RevenueWell – Action may be required.  Please monitor “Last Sync” on Home tab and call Patterson if last sync was greater than 24 hours.

OnTrack – No action required prior to install.

XCharge (Credit Cards) – Action required.  Please work with Patterson to coordinate this update.

PattLock – Action is required. Please work with PattLock Support to modify your backup jobs appropriately.

Patterson eServices Offerings – No action required for any of these prior to installing Eaglesoft 18.

eClaims

eRA

Eligibility

Clinician

CareCredit

eStatements

eAttachments (NEA)

eReminders

DDS Rescue

Other Products

Weave – No action is required.

Televox – Please contact VENDOR prior to install of Eaglesoft 18 to coordinate an update to this product.

1-800 Dentist – Please contact VENDOR prior to install of Eaglesoft 18 to coordinate an update to this product.

Patient Activator – Please contact VENDOR prior to install of Eaglesoft 18 to coordinate an update to this product.

Lighthouse 360 – Please contact VENDOR prior to install of Eaglesoft 18 to coordinate an update to this product.

DemandForce – Please contact VENDOR prior to install of Eaglesoft 18 to coordinate an update to this product.

Recall Systems Pro – Please contact VENDOR prior to install of Eaglesoft 18 to coordinate an update to this product.

Sesame Communications – No action required.

Solutionreach / Smile Reminders – Please contact VENDOR prior to install of Eaglesoft 18 to coordinate an update to this product.